Refund policy

Returns & Exchanges: No returns for preorder/custom items unless defective.

 

We want you to love your purchase, so please review the following carefully:

• You must contact us within 7 days of receiving your item to request a return.

 

 

• Items held longer than 7 days are considered used and are not eligible for return or exchange — no exceptions.

 

 

 

Items Must Be-

• Unworn

 

 

• Unused

• In original condition

 

 

We Do Not Accept Returns For-

• Sizing preferences

 

 

• Color variations due to screen/lighting settings

 

 

• Change of mind

 

 

• Any non-quality-related issue

 

 

 

 

Damaged Items:

If your item arrives damaged due to non-human factors (manufacturing or transit issue), please contact customer service. We will review the issue and offer an appropriate refund, replacement, or compensation.

 

 

 

Communication & Resolution:

We kindly ask that you contact us first before leaving neutral or negative feedback. We are always happy to help and resolve concerns. Social media messages will not be answered unless we specified to message via social media. All emails will be answered in a timely manner. Southerngrayceboutique@yahoo.com

 

 

It is impossible to correct a problem if we are not made aware of it. We have put in a lot of effort to better our response time and communication- private messages will not be answered.